CUSTOMER
CARE

Our team strives to enable our customers to live their best lives all times. 

CREATING VALUE FOR OUR STAKEHOLDERS, BUT MOSTLY OUR CLIENTS, REMAIN ONE OF OUR MAIN PRIORITIES. 

Our Customer Care service is guided by the principles of our Customer Charter to help us better serve you. 
 

YOUR OPINION MATTERS. HELP US TO BETTER SERVE YOU. 

We strive for continuous improvement of our services to satisfy our customers. Feedback from you will help us to better understand your needs and improve your customer experience. Send us your comments, questions, or suggestions on: 

[email protected] 


MUA(Seychelles) 

1st Floor, Oliaji Trade Centre  

Rue de La Pierre Procession  

P.O Box 1257 

Victoria  

Mahe 

 
HANDLING OF COMPLAINTS 

We believe that complaints are a unique opportunity for us to strengthen our relationship with our customers. At MUA, we are committed to handling your complaint in a fair and objective way. Our Complaints Coordinator is here to listen to you. Contact him on: 

 
MUA (Seychelles) 1st Floor Oliaji Trade Centre Rue de La Pierre Possession Victoria Mahe

Tel : 432 2922 

You can call your agent directly or contact us by email at the addresses below depending on your request. 

 

HOW TO MAKE A COMPLAINT 

 

STEP #1: 

Kindly contact the department handling your query to find a possible solution. 
 

STEP #2: 

If you are still not satisfied with the response obtained, make a written complaint to our complaint coordinator with as much detail as possible: - 

- the nature of complaint; 

- summary of the main facts; 

- dates of occurrence/(s); 

- Insurance Policy No. (where applicable); 

- name of Insured / policy holder; 

- name of complainant; 

- address & contact number; 

- and other relevant details and supporting documents, where appropriate. 

In accordance with the FINANCIAL CONSUMER PROTECTION ACT, 2022, please note that complaints should be in writing by email to [email protected] or by post only to the following address: 

Complaints Coordinator  

MUA(Seychelles) 

1st Floor, Oliaji Trade Centre  

Rue de La Pierre Procession  

P.O Box 1257 

Victoria  

Mahe  
 

Complaints process 

• We will acknowledge receipt of your complaints within 2 working days. 

• As per the FINANCIAL CONSUMER PROTECTION ACT, 2022, we are under obligation to respond to your complaint in writing within a maximum of 21 days.  
 

STEP #3: 

Should you not be satisfied after receiving MUA’s final response, you may refer your complaint to the Financial Service Authority. The complaint must be made in writing and sent 

by post to the following address: 

Financial Services Authority 

Bois De Rose Avenue 

P.O Box 991 

Victoria 
 

You may refer to the following website for more information on the procedures established by the FINANCIAL CONSUMER PROTECTION ACT, 2022 

https://www.fsaseychelles.sc 

 

 

CONTACT  

General inquiries: [email protected]  

Claims (General Insurance): [email protected] 

Complaints: [email protected] 

Human Resources: [email protected]   

You can also call us on 432 2922. 

 

DOCUMENTS